Client Information
Read Taé’s service policies in her own words, followed by the additional terms for booking with The2TiteXperience. Clients sign this agreement before submitting a request through the salon portal.
Effective October 9, 2026
The full wording from both graphics is reproduced below, followed by additional booking terms.
All Sisterlocks™ and Microlocs services require an initial consultation prior to installation. The final price for installation depends on client hair density, length, head circumference, and desired grid size. Any pricing given prior to the in-person consultation serves as an estimate only.
Non-Refundable Policy: Due to the time-intensive and custom nature of specialty lock installations, all deposits, retainers, and service payments made to The2titexperience are strictly NON-REFUNDABLE. Deposit Requirement: A non-refundable deposit is required at the time of booking to secure your installation dates. This deposit will be applied toward your total service balance. Forfeiture: If you choose to cancel, forfeit, or walk away from your installation process, your deposit and any payments made will NOT be refunded or transferred.
Installation Appointments (90-Day Notice): Installation appointments are currently being scheduled 5–6 months out. A minimum of 90 days’ notice is required to cancel or reschedule installation appointments. This allows time to refill the reserved appointment. Maintenance & Retightening Appointments (7-Day Notice): A minimum of 7 days’ notice is required to cancel or reschedule maintenance, retightening, or follow-up services. Late Cancellations & No-Shows: Cancellations without the required notice, or missed appointments, result in forfeiture of the non-refundable deposit/payment and a block on future bookings.
Clients must arrive at their installation appointment with hair that is clean, freshly shampooed, thoroughly air dried, and completely free of all oils, conditioners, leave-ins, or edge control products. An additional cleaning fee may apply if hair requires washing or prep on the day of the appointment, which may also result in rescheduling.
These Terms & Conditions form a binding agreement between you (the “Client”) and The2TiteXperience, 2345 Valdez Street, Suite 101, 103 & 104, Oakland, CA 94612 (the “Salon”). By typing your full name as an electronic signature, checking the agreement box and submitting a booking request, you confirm that you have read, understood and accepted these terms.
All online submissions are booking requests and remain pending until reviewed and approved by the Salon. No payment is collected when the request is submitted. After approval, the Salon sends the Client a secure Square link for the required deposit. An appointment is confirmed only after the deposit has been paid. The Salon may accept or decline a request based on availability, service fit or other reasonable operational considerations. An initial in-person consultation is required before Sisterlocks™ or Microlocs installation. Installation dates are arranged with the Salon after consultation.
A deposit of 50% of the service price is required to secure every approved appointment, payable through Square using the link the Salon sends. Payments are subject to the non-refundable policy above. Giving the required notice does not create a refund or deposit-transfer entitlement. Contact the Salon to arrange any rescheduling before making a new booking. The remaining balance is due at the appointment. Final pricing may be adjusted for hair length, density, condition or add-on services; any adjustment will be discussed before the service begins.
The 90-day installation and 7-day maintenance, retightening and follow-up notice periods above apply. For standalone consultations and other services outside those categories, the existing 48-hour notice requirement applies. Late cancellations and missed appointments forfeit the non-refundable deposit/payment and result in a block on future bookings. If the Salon must cancel, the deposit will be transferred or refunded in full.
A 15-minute grace period applies. After 15 minutes, a $30 late fee is added, and the Salon may need to cancel or reschedule if there is no longer enough time to complete the service. In that situation, the deposit is forfeited.
Same-day appointments carry an additional $50 fee. Appointments on holidays carry an additional $75 fee. These charges are added to the total service amount.
The Salon operates by appointment only. Please do not bring extra guests or children who are not being serviced because space is limited. Follow the Preparation for Installation policy above and any service-specific instructions from your stylist.
You agree to disclose scalp conditions, allergies, sensitivities, recent chemical treatments or medical conditions that could affect the service. The Salon may decline or discontinue a service for health or safety reasons. Salon services are not medical advice; consult a physician for scalp or skin concerns.
Results vary with hair type, history and condition, and no specific outcome is guaranteed. The Salon is not responsible for reactions or damage arising from undisclosed conditions or prior treatments. To the fullest extent permitted by law, the Salon’s total liability for a claim is limited to the amount paid for the service in question.
The Salon may ask to photograph finished styles for its portfolio and social media. If you prefer not to be photographed, tell your stylist before the service. That choice will be respected.
The Salon collects the contact and appointment information needed to review requests, manage appointments, process deposits and send service communications. The full Privacy Policy explains how this information is used, stored and shared.
The Salon may update these terms. The version accepted at the time of booking applies to that appointment. Your typed signature, consent, agreement text, version and signing time are saved with your booking. You can save a review copy before submitting and a signed copy after submission. Account holders can also retrieve their signed copy from the client portal; guests may contact the Salon for another copy.