Before Your Appointment

Cancellation Policy

Plans can change. This policy explains the notice periods, non-refundable payment rules and the fastest way to request a cancellation or new appointment date.

Effective October 9, 2026

Cancellation & Rescheduling Policy

Installation Appointments (90-Day Notice): Installation appointments are currently being scheduled 5–6 months out. A minimum of 90 days’ notice is required to cancel or reschedule installation appointments. This allows time to refill the reserved appointment. Maintenance & Retightening Appointments (7-Day Notice): A minimum of 7 days’ notice is required to cancel or reschedule maintenance, retightening, or follow-up services. Late Cancellations & No-Shows: Cancellations without the required notice, or missed appointments, result in forfeiture of the non-refundable deposit/payment and a block on future bookings.

Non-Refundable Deposit & Payments

Non-Refundable Policy: Due to the time-intensive and custom nature of specialty lock installations, all deposits, retainers, and service payments made to The2titexperience are strictly NON-REFUNDABLE. Deposit Requirement: A non-refundable deposit is required at the time of booking to secure your installation dates. This deposit will be applied toward your total service balance. Forfeiture: If you choose to cancel, forfeit, or walk away from your installation process, your deposit and any payments made will NOT be refunded or transferred.

Consultations and other services

Standalone consultations and services outside installation, maintenance, retightening and follow-up retain the existing 48-hour notice requirement. The notice period recorded with your booking controls online cancellation. Earlier bookings retain their accepted terms.

Rescheduling

Contact the Salon to arrange a new date with the required notice. Timely notice does not guarantee a refund or transfer of any payment. Do not submit a second booking as a substitute for requesting a change.

Late arrivals

A 15-minute grace period applies. After 15 minutes, a $30 late fee is added. If the remaining time is insufficient to safely complete the service, the appointment may need to be cancelled or rescheduled and the deposit may be forfeited.

Salon cancellations

If The2TiteXperience must cancel an appointment, the deposit will be transferred to a new date or refunded in full.

How to request a change

Use the client portal when available or contact the Salon at (510) 753-0647. Guests and clients within the online cancellation cutoff should contact the Salon directly. A rescheduling request is not complete until the Salon acknowledges it.